4 months ago I had accident on my bike, the worst insurance I have ever had to deal with, never return calls, told me value of my bike £6300, after millage was taken into account, was £5870. 2 times, at start of claim, now 4 month later say its only worth £5040,,thats about 20percent lower valuation, for no reason,my bike is full service history and A1 condition, everything renewed in last 18 months, including £2000 or new paint work, and if I want to buy back it will cost me 45 percent of that, they are thieves, don't ever insure with them, over 40 calls, told lots of times they would call back, not once have they called me, sent email to complaints department asking for call back, nothing,, as normal, financial ambusman now involved, still waiting, I now call every day to be told a load of rubbish, and stil no return calls and no sign or ending this night mare, if you have any brains stay away from this joke outfit,, if not you will be sorry,,