This is a very generous one star. I needed insurance, so I called for a quote last month. I Was kept on hold "while it's put through the computer" and eventually was given a quote for nearly £200 more than who I went with in the end. When I got my phone bill I noticed that the call ended up costing me £14. Just so we're clear - it costs you money if you want to become a customer of theirs. The bloke on the other end of the phone was pleasant enough, I didn't even feel like I was being mugged off. I'm glad I told them to jog on at first point of contact as I feel my experience dealing with this company would only get worse had I become a customer.