I had an accident on my motorcycle 3 weeks ago and it is classed a cat c total estimated repair cost £6000 just visual no parts listed no break down of costs. It took them 3 weeks to tell me this constant phone calls by me telling them this is the only vehicle I have. The train to London was £30 day bike £10. The bike has been taken to a salvage yard called CO part instead of a body shop for a proper estimate. They have taken pictures of my bike showing the damage and it appears more damage than the photos I have. They have listed vague items including some that were not damaged.I am going to make a formal complaint about the service that I have received. I have brought another bike and waiting for them to settle my claim. My advise they may come up the cheapest by about £50-100 than other insurance company's but this is what happens. You also get leather cover standard this is £350 max less £100 excess yes that's on top of the excess you are already going to pay. You then have to send them your leathers so that would cost you around £40 due to size and weight then they tell you how much they think they are worth due to wear and tear and give you the rest. But you can take them to a leather repair shop and get the panel replaced for less than your £100 excess. So not worth the paper it is printed on.