Problems on first approach which stalled due to being unable to give cost of ongoing insurance repair cost. On second approach, was told this was not an issue. This was debated, then told it was, in fact, an issue. My confidence diminishing... Expected certificate and policy documents to arrive by email within 48 hours : still not arrived 6 days later. I had to call at the weekend to confirm I was effectively insured, and waited almost 15 mins for customer service before being cut off! Called back on sales option and was answered in less than a minute. So, not a great experience to date, and still no policy documents!! Regards, Bob Stewart