I can't understand why you can't give a 0 rating? from the day I took my policy out I still never received my documents, even after numerous phone calls. Tbh the old saying you get what ya pay for is right. I've had 2 claims with this insurance the first one took over a year to pay out, after being passed from pillar to post. The 2nd one is still on going, which I'm being penalised for their taking money off me because I didn't have full service history wtf? I'm not going to name any names but if people have dealt with this certain person they will know who I mean when I say this, they pass the book, they come up with alsorts of lies, they tell you their gonna put you on hold while they ring someone else. But I spoke to someone else who said I'll call you back in 5 minutes when I've rang the other team. What a load of bull. Stay away from these corrupt ?!@&?!&@. If I do eventually got another bike I won't be using these again!!