Was a bit confusing at the beginning as I tried to renew online as suggested via MCE email promo but it did not work with my Multibike insurance. After a couple of tries I had to do over the phone in the end which was easy enough. All went through ok and I received an email that I can download my documents. Good! What I did not understand is that I received two emails that my Insurance had expired with the previous policay number. It was not regoginised that I had renewed since. This was not helpful at all and I was worried that there is an issue with the renewal or that it did not get through. After double checked (payment & policay) all was fine. This I found more confusing than helpful.