I had a policy out and I had two payments left. The only emailed I received before they cancelled my policy was a normal email saying thank you for choosing to have ur policy emailed not realising there was an attachment to say I missed a payment then I receive another email a week after they cancelled the policy saying we've cancelled they cancelled it on the 28th I recievd the email on the 4th I rang on 7th as soon as they were open. I phoned them up to make the last payments and pay the arrears and charges and I carnt because they've terminated with no actual information but one email that says thank you,so now I lose a years no claims and have to start a new policy because they would rather terminate after almost a years payments well I won't be using them again.