Wanted to renew policy online, facility not available and unable to download documents. Waited an eternity on the phone to speak to an advisor who said they could process the renewal on the phone - penalty an extra £40!!. Went through comparison website and took out new policy for lower price. Documents not emailed or readable online. Another eternity on the phone before getting documents sorted and cover proven. Very helpful advisor this time -thanks Sian D who sorted issues. Previous advisor had been unhelpful regarding NCB. I sense if you make a claim here it will be difficult to achieve a positive outcome. Will not be renewing with them again.