I bought this policy because the premium was competitive and the terms acceptable, but the experience of buying it was tortuous. The person I spoke to on the 'phone insisted on reading from a script at 100 miles an hour in a monotone voice that was awful to listen to. I stopped her several times and explained that it was impossible to understand her or digest the information at the speed she was speaking at. She apologised then resumed at the same pace ! It was obvious that this was a call centre with performance targets based around how many calls were answered. The irony was that I had filled out an online form and was happy with the quote but felt I had to call because there was 1 question that was ambiguous relating to the alarm/immobiliser on my bike. For that i had to suffer 20 minutes of going through every damn question AGAIN despite the fact that the call handler could see my e-proposal. The call handler displayed no rapport, no intelligence and zero customer consideration.