I rang up about my renewal having looked on Compare the market for a cheaper quote. Your price online was very competitive. I spent about 20 minutes talking through my details with your adviser despite me being an existing customer. He explained you effectively sell one-year only contracts and don't hold data to automatically review. He then quoted me a price about £30 more than the figure I had online. When I told him that, he said you were always cheaper online and he couldn't match it. I did it online and will do so again in future. Can I suggest you point that out at the beginning of such conversations in future? My suggested script would be 'Hello, if you're calling expecting me to give you a price for renewing with us forget it and go straight to Compare the Market because it will be cheaper, quicker and less frustrating. My company policy prevents me from being of any additional benefit to you whatsoever. Thank you for your call.'