had phoned 4 days before my policy expired & spent ages on hold before I got my renewal quote sorted. The girl on the phone promised me she would call me back at an approximate time, to finalise my renewal on the day my old policy expired. Great idea! No more waiting for 15 minutes on hold!!! After waiting for over 3 hrs for the call I decided to call you instead. After another 15-20 mins on hold I was finally cut off.... Finally!! After waiting for yet another 15mins on hold I got through & sorted my new policy. The girl on the phone actually told me there was a call back note on the computer!!! As this was on a Sunday, the weather being great & I was planning to go out on the bike for a few hours. I was not amused about this situation. Surely if a call back has been arranged, then somebody should check these on a daily basis?? All in all, a crap experience & totally buggered up my Sunday!!! :-( Cheers Les...