1st motorcycle claim ive had in 12 years, pushed towards an accident solicitor and the whole thing went to court 1.5 years later which I then lost. I had to claim on my insurance in the meantime, process was a joke I had to chase chase chase, Bike was valued low ( gsxr600 ) and £600 excess meant I hardly got much to repair bike, leathers and helmet insurance a complete farce as they have a £250 excess and the agent pretty much laughed at me. Then on renewal called up (after a 25 minute wait on hold) only to be rushed through a telephone quote at a million miles an hour. Rude aggressive staff, during the policy I changed banks, they didn't change the DD and sent rude letters charging me £20 each time, managed to get it sorted out and then the next month it happened again. Moved away from this company and I wont ever return. AVOID! I can honestly say this has to be the worst insurance experience i have ever had.