Hi guy I had last year van insurance with you guys. And I need the my no claim bonus paper. Brittany has joined the chat. Brittany (03:28:45) : Hello welcome to MCE Insurance customer services, can I just take the first line of your address, your postcode and date of birth please Lucian (03:29:03) : Hey Lucian (03:30:08) : W25qu Lucian (03:30:16) : St Stephen's garden Lucian (03:30:32) : Nr 11 Lucian (03:31:07) : Still there? Brittany (03:31:58) : One second Brittany (03:32:44) : You have no years no claims bonus Lucian (03:32:55) : Why? Brittany (03:33:16) : You have a pending claim Lucian (03:34:08) : Not true Lucian (03:34:22) : I said last year I do not want to claim Lucian (03:34:39) : Can I please have a costumer number please? Brittany (03:34:49) : Okay, you would need to call 01933 3531361 Brittany (03:35:00) : Sorry, it is 01933 351361 Lucian (03:40:38) : Ok what Else is written there on the form. Like is pending for with? Brittany (03:40:53) : It is pending Lucian (03:41:08) : Guys are you serious Lucian (03:41:18) : I didn't don3 no claim Lucian (03:42:43) : pending ˈpɛndɪŋ/Submit adjective 1. awaiting decision or settlement. "nine cases were still pending" synonyms: unresolved, undecided, unsettled, unconcluded, uncertain, awaiting decision, awaiting action, undetermined, (still) open, hanging fire, (up) in the air, in limbo, in the balance, on ice, in reserve, in abeyance, ongoing, awaiting attention, outstanding, to be done Lucian (03:43:14) : Pending for what? Lucian (03:44:26) : Hello Brittany (03:45:15) : You have an on going claim? I cannot issue any no claims bonus Lucian (03:45:31) : I do not have any on going claim Lucian (03:45:42) : I did not claim nothing Lucian (03:46:06) : U wild like to speack with some one Lucian (03:46:36) : Who can sort out this miss understanding Brittany (03:46:41) : You need to call 01933 351361 Lucian (03:47:29) : I will save this chat conversation Lucian (03:47:43) : You wasn't very helpfull Brittany (03:48:32) : Lovely, I do apologise. Have a lovely day. Lucian (03:49:44) : I will complain and give you a negariv feedback based on my experience with you guys. Very easy to take people money away very very slow to sort out problems Lucian (03:49:58) : Thank you for your not help Brittany (03:50:28) : Have a great day now