Had a bad experience my bike was stolen and I felt I had to jump through so many hoops to get any information. I had to make endless phone calls & wait to receive phone appointments which was not convenient as I work. I was made to feel guilty & felt I wasn't believed. Eventually I got a settlement & sent the required documents & keys by recorded delivery, being told I would receive an email when you had received them. I recieved no email so was worried and had to make another phone call. During this phone call I was eventually told the documents had been received but when I asked when I would receive my settlement the lady on the phone said she didn't have this information so I would have to wait for another phone appointment. This is totally inconvenient & unacceptable & will not be using this company again.