Terrible service - they kept on putting me on hold to different people for an hour to confirm my policy the day after i filled it in online and all of them ask me same questions and put on hold again then someone else picked the phone. Each minute cost me 62p (service charge 55p plus 7p calling charge). I now have a phone bill of over £55 for all the calls to them. On top of this, the policy is not valid for the first 7 days after taking it out - so after spending loads of money I am not even able to use my scooter this week or ensure that it is safe. This is a company looking to make an easy profit and low customer service, I prefer to cancel my policy but it will cost too much to call again.