I called for a simple renewal, I had made no claims and made sure to upgrade my security and garage situation over the first year with MCE for my motorcycle. From the moment the agent was on the phone he made every attempt to find reasons to charge me more, it felt like he was simply trying to suck money out of my pocket...I was quoted £400 more per year then what I had been originally paying. Their staff have no care for their clients, all they want is your money and when you call for help they will make every attempt to refuse to help you or charge you extra to do so... I returned online, doing everything manually and managed to remain at the same cost.