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Anonymous
Make sure when you renew with MCE insurance using bikeinsurer, the price you see on the bikeinsurer results page is the price you pay at MCE checkout (as you are diverted to MCE pages, my circumstances per page didn't change, no reason for a price increase at checkout). I received an email notification in June to renew (my insurance was due to end July 14, no rush), but by the first week of July the quote had increased by £5, with no explanation and the assigned reference quote didn't change. I discovered on the phone with MCE that there was a discount for June only. But the bikeinsurer results page, didn't mention there was a discount applied already or that it would expire. I raised this missing information with MCE as a complaint, but they ignored the point I was raising entirely instead they 'looked at the two quotes [amounts], and can see that there are no differences between them'. However, they did decide to refund my CC £5, but they didn't uphold the complaint I made, as they deliberately missed the point I was making. Odd company to deal with! The discounted quote was for £268.71, but I paid £273.38 for full comp cover (as a straightforward payment not in instalments) at the checkout.
5 years ago
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