It was time to renew my annual bike insurance. I called in plenty of time to achieve this goal and expected after full payment, to receive accurate documents by email. When they arrived the dates and personal information was completely wrong. I attempted to contact and explain the situation, however after 20/30 minutes holding the line on a premium number, I had to give up. Later the same day I tried again and spoke to an advisor, as yet again no calls were being answered by customer services. It's important to say there was no one in the queue, so I should have been answered straight away. I explained once again that the information in my renewal was not correct, this included my address and dates of cover. I asked to speak with a manager, but was informed I would receive a call the following morning. Next day I received a further set of emailed documents. These were a repeat of the first with exactly the same errors and I have still not received the promised call. As yet I have not received a good service and am still waiting for correct documents. I then received an email asking to review the service, not good timing for MCE. I have been a customer of the company for a number of years and until now I have always been happy. So MCE let's get back to that happy status.