Trying to get through to MCE was a painful experience. No one answers the phone! Made 3 calls to try and get through to them all with the message " one of our operative will answer you call shortly, thank you for holding. I called on my mobile. . No notification it was a premium line number. Looked at my phone bill the other day. . £25 charge for trying to get through to them. That's now on top of what I payed for the insurance. NOT HAPPY!!!! I did try the live chat before calling on the second on hold call, but they seemed lacking in knowledge for the question I needed answering so had to call a third time and just wait on hold for someone to put their coffee down and answer a call. After getting my insurance and paying for it I waited for confirmation by email and the policy they said they would send. . . Nothing! Had to go on live chat and ask for it to be sent. Then received the email with everything while on live chat. The whole experience was frustrating and painful and puts me off from contacting them again as it's firstly going to cost a fortune and the operatives don't sound like they are particularly interested in selling you the insurance anyway.