Tried to renew my policy. MCE don't tell you what your new premium will be so you have to go through the whole rigmarole of getting a new quote. Having got the quote I tried to pay and after entering my card details it said transaction hadn't gone through. The same thing happened last year but it transpired the transaction had in fact gone through (I found out when I checked my card statement). So I waited a couple of days but nothing came through on my card statement. I tried ringing to complete the payment but gave up after an hour on hold. Eventually I managed to pay by ringing a different option - call centre in Asia somewhere who didn't seem to know what they were doing but did eventually take my payment although by that time it was more than the quote I had. Live Chat was useless by the way.