Tried to renew on-line but, after quite some time getting and filling in all the details required (why oh why couldn't most of the data fields have been pre-populated given that this was a renewal rather than a new quote?), the website then would not take payment notwithstanding numerous efforts. I then got an email from MCE with last year's policy documents attached but no confirmation of renewal this year (nothing on the screen to suggest successful renewal or that payment taken). I then spent 30+ minutes on hold to speak to someone who said that payment had gone through but that he could not get a new confirmation email sent to me with the correct documents. He put me through to customer services, so I had another 30 minute wait before I gave up. The price was good (less than last year) but the service was terrible. Excuse given was the pandemic but businesses have had a long time to sort their procedures out (it's almost August now). Quite frankly this was a waste of 2+ hours of my time and extremely frustrating. I would happily pay more to get better service (any service!).