Only got one star as was the cheapest at time of quote and that went OK, however having sold my bike and having 7 months left to run on the policy thought I would cancel. Initially rang and was on hold for 20 minutes so used the online portal and asked when was the best time to call, response was calls are waiting for an hour and she couldn't cancel online, wouldn't do a call back based on giving her my number just told me to wait. Rang back again and was on hold for 35 minutes. Agent cancelled my policy but then said there wouldn't be a refund! Never in my life have I come across this as a process. Glad I found out how bad they are this way rather than a claims process as suspect they would not have been the best. Ridiculous customer service and would avoid using again!