I took a call this afternoon from MCE insurance advising that due to a technical issue, the direct debit payments I set up were not processed. I was reluctant to give my bank details to someone calling me who might not have been an MCE representative and I agreed to call MCE customer service to fix the issue. When I did that, I was placed on hold for ages so I sent a chat message explaining the situation. The person wko responded to the chat told me that they are short staffed and that there is no good time to call to get hold of someone but that I can't sort this out any other way than by telephone. Absolutely dreadful service and I am now looking for an alternative insurer.