Having had insurance off you for numerous years was utterly disappointed on this years service. Having made a new renewal on line with what was a competitive quote contacted you to take this out. However when speaking on the phone to the Phillippines having had another quote off them to proceed i said no as it was and extra 5 pounds. The operator then said he would put me back through to England were i could get another quote. Having then spent another 30 minutes on the phone to another operator and giving him me reference number for my quote he then wanted to charge me even more. My quote went from 123 pounds to 128 pounds to 148 pounds within 40 minutes. Having said to the operator on the phone how can that be in the spate of 40 minutes it increases 25 pounds, he replied well thats what it is . I went back on line and got the 123 pounds quote, only to find that your computer had transferred all the information correctly other than the day i passed my license, believe me the information was correct from my side as it was triple checked. Having contacted the Philippines again the operator said they would change it and it would take 5 days. That has long passed and i am now waiting fort to be changed after having sent you an email with the request. I will not hold my breath at this point though.