Taken out bike Insurance last year and wanted to renew, tried to chat to them neither customer service or sales could help with renewals and gave me a number to call, waited on hold for 45mins before I have up, on chat again left my details for someone to callback to discuss renewal and also why Insurance cover is £500+ but excess is £1050. Waited for weeks till I had to go online and get a fresh quote as my insurance was running out. Nobody ever got back via phone or email or any other method to discuss renewal or why excess was so high and if it could be lowered. Not very happy but was only affordable Insurance I could get so went with them again. Hoping they might read this and get back if there's something better to offer me, who knows.