By far the worst insurance company I have ever had the displeasure of being insured by. Poor customer service. Wrote my car off whilst my belongings were still in it. Asked them to keep the car at the underwriters to enable me to collect my belongings , which they guaranteed would be OK, only for it to be collected that morning . Passed from pillar to post as if each department was a different company and they were no help whatsoever. I lost a fortune after having someone crash into the back of my car and accepting total liability. Never would I recommend these crooks.