I have been an existing Customer of Octagon for 12 months and advised them i would like to renew. They requested further documents for Proof of adress even though i already had a policy with them? You are forever on hold if you ever need to speak to them. Poor Customer service and try to rip you off and charge you more on quotes. I have since gone on line and gone with another company. Shocking service, no notes are made when you call in, different prices quoted every time you call in and generally slow and inefficient. Expect to be pn hold for a LONg time if you need to call them.