Had insurance with them everything was fine untill they have asked us the counterpart for driving licence. I said we don't have them anymore they should now as a motoring insurance company they are not requested by law anymore. They said to send the DVLA codes which we did 2 days before due date. On due date they called us to call back as my policy is about to get canceled. I called when I finished work at 6.30 they said is to late is already been canceled because the DVLA codes didn't work! (what?) The staff hang up on me numerous times and are incompetent, unable to answer simple questions. They said we are a big company, you are not expecting to read your e-mail straight away, do you? Yes I do that's why I pay you and you set the due date, not me. Next day we called to find out that the insurance was actually canceled 4 days before, so we were driving with canceled insurance and they didn't even bother to tell us. The price for my new insurance now rocketed because of these bunch of incompetents. PLEASE, if you care about your money and mental health, AVOID AT ALL COSTS!!!!!!!!!