avoid these people..took out a policy with them a few days ago ,wasnt sure of my n.c.b. at the time due to previous company ,i put threw 4 years just incase that was the lowest it could be 370 was quoted online, ,i called them and explained i can confirm i now have 7 years ncb, they explained if i send in the proff all will be sorted and put back on my card ,( 50 pounds diff) , when i called again next day to process this ,the girl on fone said they have updated my ncb to 7 years but there is no change in money to come back to me...sorry i said no diff between 3 years and 7 years, but online i works out at 50 pounds diff , she diddnt agree,told me that was a dec they had made and nothing i could do about it, when i asked to speak to a decision maker about she put me on hold for 25 mins , ....i gave up. no diff between 3 years and 7 years ncb in the amount you pay!!! do they think people are stupid.im about to cancell policy and go with another company , best avoid them