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Anonymous
I am really not happy with my experience with trying to get my car insurance sorted with One Quote Direct!... In my 12 years of driving I have never had so much hassle when sorting my insurance. I paid the £70.35 deposit and was asked to send over a copy of my 9 years no claims within 14 days from the start date 23/06/2019. On the 1st July I then received a sales phone call form One Quote asking me if I wanted to add Excess Protect cover, I agreed to this and was then sent the following new policy schedule, this showed that my cover doesn't start on the 23rd as to the above, but it will now start from the 1st July as show below:- I have since sent through a copy of my 9 years no-claims bonus, but I have now been told my premiums have increased by £101.71 please call to arrange payment before the 10/07/2019 or your policy will be cancelled. I have just called up to ask why the dramatic increase?... I was told I need to pay £25.00 now and the rest is split over the monthly payments, increasing my payments to £61.00 a month! So I asked about cancelling my policy but I was told I am now in the cancellation period. However, due to the change as specified above, technically my policy did not start on the 23rd June as originally stated, but it started on the 1st July as stated on the above schedule, giving me 14 days from the 1st July and not the 23rd June. I feel I am being held to ransom, as I have already paid the £70.35 deposit, but now you want another £25.00 paying now plus an increase in my monthly payments, then i am getting told I cannot cancel or I will have to pay a cancellation fee. However, as stated above, my policy didn't start till the 1st July and I should have 14 days from this point and not from the point of the 23rd June as to what I am getting told if I am to cancel my policy.
5 years ago
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Onequote Direct has a 2.3 average rating from 105 reviews

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