wow, shocking business, very convoluted...operating as...licensed by... avoid at all costs. They are part of a very large company, AUTONET. I would complain to them directly. My guess is this brand won't be around in 12 months time, not under this name anyway. They are making money by conning already pressured young drivers, ethically and morally bankrupt. My suggestion is that whoever took the time to write the reviews here should report them to the ombudsmen http://www.financial-ombudsman.org.uk/, who will take action if they receive enough complaints, and the people that have lost out financially could well recover their money and then some.