Don't waste your money insuring precious pets with this company. They took six weeks to settle my claim with no explanation as to why. Their online portal to track your claim is useless and entries made by staff make no sense. I made a formal complaint after a staff member put complete lies on my claim notes as to what my veterinary practice had told them. WHEN I asked for the recording of the call they made it could not be traced despite them stating their calls are recorded. When my claim was finally settled, after having to make a formal complaint, the amount paid was less than it should have been. I have not even contacted them about this, I am that sick of having to deal with them. A company who works very hard to keep money in their own bank account - AVOID!