This for the depot in blackheath, London, NOT the shop... I've had 4 parcels lost through blackheath depot in the last year. And 2 lost the previous year. I'm out £200+ so far, (£290 if this latest missing parcel doesn't show up) because, quite rightly, the senders won't take responsibility for the depot's incompetence/theft. The post office retail shop staff are great Very helpful and friendly. Always a pleasure to deal with them. The public face of the depot however, he's another story! This older "gentleman", literally huffs and grunts when you greet him good morning. Asking him to do anything is met with more grunts and huffs. He talks to customers like they are idiots who are inconveniencing him. I think he forgets he's being paid to do this job. Maybe it's time he retired, if he hates it so much. I'd lose all my business, if I treated my customers this poorly. It's like dealing with an angry teenager. I dread having to deal with him, as he is not only rude, but he also couldn't care less about resolving issues. I've had promises that things will get looked into, but they never do. On my last visit, they said they'd "look into it"...difficult when you didnt even take down my name or address. Maybe the old fella is kept on due to his psychic powers? Sadly, these lazy/corrupt/incompetent postal staff have us over a barrel. I can't force a sender to use other means, so I have to suffer constant losses and disgusting customer service. Blackheath postal depot leaves you feeling helpless and robbed.