Standards in the Post Office have reached rock bottom. There seems to be no concept of customer services. Most branches have become very shabby and with some exceptions, most staff seem to have the attitude that they are doing you a favour rather than providing a service that we are paying for. It reminds me of what unemployment benefit offices felt like in the 80s. The company has franchised out most of its branches and really needs to get its act together in setting and monitoring basic standards. The split between the post office and royal mail has also led to poorer service. I have approached both companies and they just blame each other rather than try to sort out issues. I have even been told by customer services that the companies are not allowed to talk to each other due to competition rules. So they are also blaming the regulators. I have great loyalty to the traditional post system, but they at the moment they are doing a great job in driving customers away to other couriers.