Awful service, customer care/relations. Upon taking out motor insurance with them they have unjustifiably increased the policy premium twice. even though I have provided them with supporting documentation from previous insurers. Their back office continually make mistakes admit them and fail to rectify them. for two previous glass claims, they have increased my premium by £370. I raised an internal complaint and 14 days later I still haven't been contacted. The matter has now been raised with the ombudsman. fingers crossed this will help. But please avoid this company.