I rang to inform them I didn't want to renew policy - as lease car was going back, there were 2 days left on the EXISTING policy the lady said she would cancel the policy and there was nothing to pay - 1 week later rude phone call followed by threatening letter demanding I pay £20.86 for 2 days cancelled - at that rate that means my insurance policy should have be £3,650 a year - rubbish customer service and now I have to pay or have a debt collection agency charge me even more - so they have got me over a barrel - needless to say they will never ever ever get another penny from this lady!