Avoid them As a driver of over 20 years this is the most appalling car insurance i have ever experienced - avoid them. Following a none fault accident in January 2018 whereby another driver drove into me whilst stationery and the other drivers company admitted full fault 2 days later i am one thousand pounds out of pocket thanks to this insurance company. My car was written off in february 2018 and the other driver admitted full fault immediatly. Because this company five months down the line has still not updated the fault database which all insurer use that this was a none fault accident i have had to pay 400 pounds to them (ten months insurance on a written off car) and my insurance on my new car is 1000 pounds instead of the 500 it should be if they had updated the database. i have rung them at least every two weeks for five months with an average phone call length of 4o minutes an they still have not sorted this. Avoid them like the plague