I have a Post Office easy savings account. Recently got married and sent them my marriage certificate to get my name changed - no problem - received a new card with my old name on - called them and was told I needed a security number - I told them I didnt as they had changed my name and had just sent the card in the wrong name - they wouldn't have it - I complained and eventually spoke to a manager who offered me £60 compensation and sent me a security number - called them back and asked for a new card in the right name - THREE cards later they still hadnt got it right and the new cards didnt work which meant I could not pay any money in, check my balance or withdraw any money. 6 weeks later I have lodged another complaint - received a new card in the right name but it still doesnt work!! I was advised by the complaints department they could help me if I wanted to close my account - NO I want you to sort this out - I have no access to my account! I am still waiting for a senior manager to sort this out and I will be expecting hefty compensation for the stress and frustration. Although I am tempted to close my account I will not let them take this easy option - sort out the problem - pay me compensation and then I will close the account!!!!!!