BREACH OF GDPR AND CRM - DREADFUL CUSTOMER SERVICE For home insurance. Never again. Taking a payment from myself for my parents' policy without my consent as I was informed last year they would definitely remove my payment details from their system as I did not consent for them to keep this on record. They completely ignored my request and have again taken a full premium out of my personal account, but refused to discuss this with me as I'm not the policy holder. Sent them an LPA to cover this, but still no phone calls returned or reply to my emails. My 86 year father with poor health called them in the end to complain and have now charged us a cancellation fee. Absolutely unacceptable. Dreadful service. Made it impossible to get this policy sorted out even with the legal documents. Shambolic. So much time taken to deal with all this and the stress involved and caused to my elderly parents.