Gadget insurance review. Had to get insurance on my 2 year old laptop for Student Finance to get software installed on it. About a month after getting the standard cover, I accidentally spilled tea on it and it stopped seeing the HD. I panicked of course, and that night I started a claim because I do all my uni stuff on it and would need it sorted quickly. The next day the company had emailed asking for pics of it including when turned on. I took pics, turned it on and (yay!) it was working fine. The liquid had dried no harm, no foul. I sent the pics but said it was working again so I wouldn't need the claim. They replied saying there was casing damage and misalignment between the screen and keyboard and that I'd need to explain that before they could accept a claim because it would mean my laptop wasn't in good working condition when I purchased the policy but let them know if I wanted to cancel the claim. There IS NO casing damage except for some scratches on the outside. There is no misalignment. I replied that there was no damage to the case but they could shut the claim. They replied again this time saying the side image showed clear damage and that if I get it repaired I'd have to provide proof for future claims but please confirm I want to cancel the claim. I went back to say there IS NO damage but yes, please cancel the claim. Honestly, it's ridiculous that they are looking at pictures and trying to say there is damage. My laptop is in good condition and if something happens in future I won't bother trying to get them to sort it.