After taking out insurance as a new driver who had not passed my test yet I was told that my insurance would be renewed as a new driver when I had passed from the day that I had passed - which it was not and was not informed of so. There was no confirmation of when the policy was to expire until it was too late notice and I was not told that the policy didn't automatically renew if you had paid by credit card and they could offer no kind of compensation for these faults. They also have horrendous phone waiting times and cannot seem to direct you to the correct department no matter how clear the matter is stated. I have not been insured with them for a while now but going through old paperwork it is clear they are not a good insurance provider. I just wanted to put this out there as a warning.