I have had car insurance with privilege for the past year, all was good until a month ago. When I purchased the insurance I was told I would receive an extra years no claims at the end of my policy (which is a great offer). A few months ago I phoned to change my address and they said they wanted a ridiuclous amount extra (I literally only moved down the road) and after complaining I finally got them down by £50 but they had my hands tied as cancelling my policy would have been more than they said I would have to pay anyway. But was informed I would still be getting my free years no claims at the end of the policy. When I payed my last payment I didn't think I would be renewing as I was disappointed with how much they put my policy up by. When my renewal letter came they had DOUBLED what I had been paying the whole year. I went online and found a quote that was a quarter of what they quoted me. And also on my letter they stated I only had 1 year no claims, which was meant to be TWO years as I previously said they had offered me a free year extra. To try and see what I could do about renewing with them I phoned them, told them about the no claims discount etc and was informed this was only for people OVER 25!! Which I had NEVER been told all through my policy. FALSE INFORMATION GIVEN TO CLIENTS. Then when telling them about the quote online they said they would only be able to put my renewal quote down by £10. Needless to say I will NOT be renewing with them and I am very disappointed with the service. You would think they would like to keep there customers, I would not recommend privilege to anyone.