After 28 year with privilege i would never ever go with them again. The way i have been treated is disgusting!!!!!!!!!!!!! After an accident that was not my fault The price they put on my car The bullying way they talked to me The lies they say. The way they try to bully me into a corner with the higher car saying. Saying they are taking it away as you don't excepted are price!!!!! I am a self employed childminder i need a car so they what until all the children are back at school. They say we are hear for you no!!!! They are hear for themselves. Well they are losing three policies. So after 28 year i am going to the Ombudsmen and i will never use Privilege OR DIRECT LINE and i will be telling all my facebook friends and ALL other childminders and i will be putting my feelings in writing to PACEY [PROFESSIONAL ASSOCIATION FOR CHILDCARE AND EARLY YEARS ] TO make sure THAT OTHER CHILD CARE PROFESSIONALS know that if they need a good insurance company DO NOT USE PRIVILEGE OR DIRECT LINE INSURANCE we will be taking both car insurance and the house insurance off them ASP So they now leave me with no car and no money AND the possibility of losing my business of 18 years. SO IF YOU ARE LOOKING FOR A INSURANCE COMPANY TO LOOK AFTER YOUR HOME AND CAR DON'T USE DIRECT LINE OR PRIVILEGE.