I would not have given a 5 star for this company after my inital experience when I sopke to another customer services rep. I informed her that my wife is training to be an ADI - driving instructor and the specialist insurance company is requesting confirmation via letter of no claims during the period of our stay with Privilege and confirmation of No Claims Bonus. Rather than getting this I received a standard letter after 7 days stating that ".....you do not wish to renew your policy........." I clearly did not ask for this but what I stated above. I was clearly ready to have a fight over the telephone but got this very lovely A star Rep on the phone 'Sinead' who was empathetic, understanding and very efficient as she wrote a letter straight away over the telephone and read back to me. I asked if this could be emailed to us as we have been waiting but due to your company policy she could not do this which I understand. However she went over and above to help and did state that the same could be confirmed to the specialist company which they rang them. This is brilliant customer service from a brilliant staff member. If I come back to Privilege it would be due to the customer service experience I received from this staff member and the previous staff member should learn from her as she would have clearly discouraged me to ever come back to you. Thank you Sinead for your help today and for your great customer service. Well done. Mohammed Anis