Cancelled my insurance without adequate prior investigation. I received an email to tell me my insurance had been cancelled A WHOLE WEEK PRIOR meaning I'd been driving uninsured for a week. They say they'd sent a letter prior to the cancellation which I dont feel is sufficient. When I challenged as to why they did chase up with an email or call they said they don't makes calls or emails which is just rediculous and un true. Then to make things worse they said they can reinsure me immediately but the new quote was 350quid more than the original which I paid in full only 2 months ago. So annoyed. Poor customer care.