I wish I could give them zero star. I recently went on a comparison website and got the cheapest quote with privilege for my home insurance. I rang them and spoke to one of their agents. I noticed straight away he was very rude, arrogant, disruptive, abrupt and disrespectful.... He was trying everything to stop me from buying the insurance. He called me silly and a liar during the call. He had a very strange, unfriendly & unwelcoming tone to his voice. When I complained about his behaviour, he decided to terminate the call!! I was calm respectful and reasonable during the call, I was only trying explain myself, he had no reason to terminate the call. At one point I felt harrassed and wasn’t sure if it was for real or I had dialled the wrong number but he had all my details so it was definitely privilege insurance. I was in a shock & I discussed this incident with my friend and she said she warned me about this company and said she had the same experience with the same agent. This is when I was giving them business and buying insurance with them you can imagine what to expect if one had to make a claim!!!! Stay away from them.