Purchased the policy through comparison site. Selected that i wanted full accidental damage cover, after i purchased the policy a month later received a letter saying it didnt cover damage to tv and a few other things ans it left a number for me to call if i wanted to cancel with no charge. I called the number to find it waa the wrong one (home emergency man answered) and on the number off their website i waa continousley on hold for ages. Very poor service and communication. As a manager of a household insurance department for a broker i would definately not reccommend this company. And will not be renewing i am glad i have not needed to make a claim because they are hard to get a hold of but quick to take your money.