Of all the companies I've worked with in the last few months on retirement/life insurance needs, this company has consistently been awful to deal with. Their customer service needs to be more trained. Their forms and processes need to be revised. I've spent hours on the phone trying to accomplish basic tasks. Even when my issues escalated, the "senior customer care advocate" was noncommunicative and didn't improve things. Do your family a favor and pick a different company for your life insurance and 401k needs.
1 year ago
Prudential has a
1.3
average rating
from
283
reviews
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