Following the sad passing of my brother and despite my brother leaving a valid Will Prudential have sent two letters advising that they, once they have completed their checks will decide who to pay my brothers pension to. One of the Pru letters was even dated before my brother passed away. My brother if had known that this would be the situation regarding his pension would have moved his pension years ago. This company is the only company that I have dealt with since my brothers passing who have ignored the Will and have a most absurd process/procedure which makes absolutely no sense at all. They have asked for a copy of the Will. Who are they to decide what should happen to the pension when a valid Will has been made. After all it’s not their money. The delay in the payment of my brother’s pension is causing unnecessary financial stress and stain. Most frustrating is that they insist on only using post to communicate. What century are they in?