Prudential partners with Sedgewick for customer needs for my company. Sedgewick/Absence one is terrible. They are a very disorganized company. Deny on thing and then turn around and approve the same thing after they make you re-enter it. Send a letter to say they will cancel you claim after they were "unable to get ahold of you," even though you just talked to them and have nothing pending on your case. Ask for new FMLA paperwork to continue your case, say they receive it but don't actually continue it. Threaten to cancel it then say, "oh, I'll put in something to have it continued." Like wtf? I don't fill out a bunch of stuff for you because I don't still need it. You need to get this figured out.